Returns
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, such as custom or personalized items.
Additional non-returnable items include:
– Clearance items
– Gift cards
– Downloadable software products
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hamlinrow.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a purchase for the same item, send us an email at hello@hamlinrow.com for return instructions.
Gifts
Refunds and exchanges are only provided to the original purchaser. If you have issues with a gift you received, please contact us at hello@hamlinrow.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Original shipping charges will not be refunded and will be deducted from your refund amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
